Authors: Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Brent Hecht, Jaime Teevan, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Dan Goldstein, Dave Brown, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Hugo Romat, Ian Drosos, Jack Williams, Jacki O Neill, Jake Hofman, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Ken Hinckley, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Michael Bentley, Millicent Ochieng, Muchai Mercy, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Nathalie Henry Riche, Samuel Maina, Sean Rintel, Shamsi Iqbal, Sian Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram
As Microsoft approaches its 50th anniversary, the landscape of work continues to evolve at an unprecedented pace. The past year has marked a pivotal shift, moving from predictions and controlled lab studies to the real-world implementation and impact of new technologies. These advancements, built on decades of research and development, are beginning to yield tangible results, offering a clearer view of how generative AI is reshaping the way work gets done. This fourth edition builds on the foundation of the previous reports but is distinct in its emphasis on lessons learned from real-world applications. Over the past year, organizations have begun deploying generative AI at scale, revealing both its promise and its challenges.