The coronavirus pandemic not only caused a public health crisis, it also caused technological, social, and cultural disruption. This past year, people across the globe experienced a rapid shift to remote work that upended their existing practices and will have long-term implications for how work gets done in the future. Looking forward, we expect that some of those who used to work from offices will continue to work remotely, while others will adopt hybrid models that will involve a combination of working from the office and working remotely. The current moment presents a unique opportunity to understand the nature of work itself, to improve remote support for a range of work practices, and to use what we have learned through remote work to improve in-office and hybrid practices.
@techreport{teevan2021the,
author = {Teevan, Jaime and Hecht, Brent and Jaffe, Sonia and Baym, Nancy and Bergmann, Rachel and Brodsky, Matt and Buxton, Bill and Butler, Jenna and Coleman, Adam and Czerwinski, Mary and Houck, Brian and Hudson, Ginger and Iqbal, Shamsi and Maddila, Chandra and Nowak, Kate and Peloquin, Emily and Fernandez, Ricardo Reyna and Rintel, Sean and Sellen, Abigail and Smith, Tiffany and Storey, Margaret-Anne and Suri, Siddharth and Wolf, Hana and Yang, Longqi},
title = {The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices},
institution = {Microsoft},
year = {2021},
month = {January},
url = {https://www.microsoft.com/en-us/research/publication/the-new-future-of-work-research-from-microsoft-into-the-pandemics-impact-on-work-practices/},
number = {MSR-TR-2021-1},
}